We provided a sophisticated product ordering system for our client.
The Challenge
Product orders were being sent via fax from Facts field team to the clients head office and entered in manually by their customer support team.
This resulted in keying errors and incorrect orders being sent to stores.
The client was losing sales revenue and time through this inefficient process.
Merchandisers were receiving incorrect orders which resulted in credits/returns.
Merchandisers had no visibility to what stock/orders were expected in store.
The Solution
Facts began discussions with the client to pin point the exact requirements to rectify this challenge.
Facts began workshops with our US IT department to develop a program that would allow the Facts systems to interact automatically with the clients ordering system.
Facts launched a product ordering system whereby merchandisers could order on behalf of the client through their handheld device.
This resulted in efficiencies for the customer service team and the field team as well as time efficiencies in delivery times to store.
