Product recalls are an infrequent but necessary action to take when an infringing product has been identified and needs to be removed from shelves and circulation within the retail environment. If you are faced with a product recall and wishing to execute this task quickly and efficiently, Facts is a key facilitator of ACCC product recall management. Find out how we can help to get your products out of stores as fast as possible.
The team at Facts Retail Services is dedicated to responding quickly and efficiently, ensuring that products are pulled from shelves in a timely manner to minimise any potential damage to your brand or customer safety. We understand that every hour counts in managing product recalls, and we take a proactive approach to resolve the issue as fast as possible.
Learn more about our product recall services below. If you have any questions, get in touch with the team today.
If your company has been ordered to implement a product safety recall by the ACCC, Facts are here to help. Our field teams are located all over Australia and are available to remove every last infringing item from retailers nationwide. Our team is incredibly reactive to this task having carried out many product recalls and will educate your team on each step we are taking and how they can respond to customer questions should they arise. For a national rollout, we ensure that all infringing items are removed within a week.
Our trained experts will also work directly with your communication teams to ensure that messaging about the recall is clear, accurate, and consistent across all channels. We can assist with crafting statements for public communication, including press releases and social media, ensuring you maintain trust with your customers.
FIND OUT MOREOur retail merchandisers have a strategic approach to ACCC product recalls. We will quickly remove your recalled products from grocery stores, supermarkets, department stores, chemists and specialty retailers. By executing a swift ACCC product recall, you will comply with product recall laws and reduce the negative impact of litigation that typically results from a faulty or contaminated product. Our quick service ensures that there is as little downtime as possible, allowing your store to maximise sales.
Not only do we manage the removal of recalled items, but we also handle the entire process, including tracking and reporting on the progress of the recall. Our team keeps you updated every step of the way, giving you full visibility into the status of your recall.
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Depending on the type of product and reach of distribution, the cost of implementing an ACCC product recall can vary greatly, as can the ramifications if you do not act appropriately. Getting your products off the shelves as quickly as possible is the best solution to reduce the risk of legal issues arising from consumers affected by the offending product, such as those that have suffered food poisoning from contaminated produce.
Our cost-effective product recall management solutions help minimise the financial and reputational risks associated with a recall. The sooner you act, the better the outcome will be for both your brand and your consumers.
Even if you don’t have an outstanding recall notice, contact Facts today to discuss how we can help in future cases. Get Facts as your go-to for product recall procedure planning so if anything does get recalled, you can get us onto it immediately.
By working with Facts Retail Services, you’ll have a trusted partner who is prepared for any recall situation, ensuring a smooth and efficient process if the need arises. We also offer preventative services to ensure you’re always ready for the unexpected.
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Let us help you with your in-store sales support strategies and programs. Contact one of our expert team for a free consultation.
